Customer Service
Shipping
- Fulfillment by Amazon (FBA) takes 2-5 Days.
- Free shipping on orders over $29.99.
- Ship to United States by Fulfillment by Amazon only.
- We also have local retail partners in mutiple contries, If you need further assistant please contact us.
Return & Refund Policy
Return:- If you wish to return, please contact us within 7 days after you received the order with the reason of return. We will evaluate based on your request and provide you the satisfying solution.
- All return requests within the warranty period will be assessed case by case. Please contact us with the reason of return and the picture of the item(s).
Refund:
- If you wish to refund, it is important to contact us as soon as possible with the reason of refund.
- All refund requests that are not made at least within the warranty period will not be granted.
Warranty
- All products of Bone Shop Global enjoy a one-year limited warranty from the date of purchase.
- If you find any faults caused by non-human factors from the purchased item(s), please contact us immediately with the picture of the defected product.
- All faults caused by non-human factors within a one-year limited warranty enjoy free after-purchase service.
- Any requests that are not within the warranty will be assessed case by case with a possible handling fee.